Existing Clients

Frequently Asked Questions

Payment Info Updates  |  Checks    |  Review Subscriptions  |  Upgrades / Downgrades  |  Email Support  |  Pausing / Cancelling  |  Scheduling  |  Guest Post Guidelines 

 

 

How do I update my payment information on a monthly agreement?

 First, login to your account.

You’ll see a page that looks like this:

My Account Home

 

 

 

 

 

 

 

Scroll down for the options to edit billing address and payment info:

Manage Payment Methods

 

 

 

 

 

Do you accept checks or echecks?

We do not accept paper checks. We do accept echecks. When you reach the payment checkout screen, you’ll see this, just above the option to use a credit card:

echecks

Simply add your routing number and account number, and your total with be billed directly to your checking account. For recurring products and subscriptions the total will be billed on the same day each month, or the same day each week depending on the frequency of the subscription.

 

 

 

 

 

How do I review my subscription information?

When logged in, go the “View Subscription” page. This page comprehensively displays the information associated with a subscription, including the billing schedule, payment method, subscriber’s addresses, products, fees, taxes, shipping costs and other associated line items.

 

 

 

 

How do I upgrade (or downgrade) my weekly / monthly training and support package?

Just login to your account, then select “Switch Subscription” (Under My Subscriptions). If you don’t see the desired upgrade / downgrade option, shoot us an email at [email protected] and we’ll get you sorted.

SBT-Switching-Subscriptions-Screenshot

 

Are upgrades / downgrades pro-rated?

Yes they are. You’ll be presented with an opportunity to review the prorated costs to process the upgrade/downgrade. An account credit or pro-rated debit will be presented to you on the Checkout screen.

 

 

My service package includes unlimited email support.  What does that include (or not include)?

 The full description of our email support is found here.

 

 

I’m hella broke this month. Can I put my recurring subscription on pause?

Of course.  First, login to your account, then select “On Hold” (Under My Subscriptions)

Oh, and please let us know your situation via [email protected] so we can adjust our training/support schedules based on the change.

 

Can I cancel my subscription package?

Of course.  First, login to your account, then select cancel next to your My Subscriptions section.

Oh, and please let us know your situation via [email protected] so we can adjust our training/support schedules based on the change.

 

 

How do I schedule a call to discuss _____?

Use our handy dandy scheduling tool to pick a time that works for you.  Calls can take place over phone, Skype, or Google hangout.  Schedule it Here

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Our monthly newsletter, “Uncensored advice for the Small Business Owner” frequently features Q&A, how-to’s, business owner interviews, and whatever else we feel like mouthing off about.  

 

 

Do you accept guest posts / guest contributions?

Yes we do, within certain guidelines. Guest Post Guidelines.